Customer Service Policies
We guarantee your satisfaction! We know the scrapbooking community very well, since we are in it! We know it's a very social group and everyone talks. So, we make sure every customer is loves their order! Since 2004 we have never had a single credit card chargeback or Better Business Bureau complaint. So, rest assured, you will be more than satisfied with your order!
If you would like to speak with customer service for any reason, please call 561-926-4476 or email firstname.lastname@example.org
Digital Scrapbook Orders
We generally ship digital scrapbook orders within 3 business days of receiving payment and validating that the files are of sufficient resolution to produce quality prints. Our standard shipping for digital scrapbook orders is USPS Priority Mail. For express shipments we will work with the customer to identify the most cost effective alternative to meet their timing requirement. Please email email@example.com to discuss.
Paper-Based Scrapbook Orders
We generally ship paper–based scrapbook orders within 10-15 business days after receiving the order. Our standard shipping for paper-based orders is FedEx Ground. For express shipments we will work with the customer to identify the most cost effective alternative to meet their timing requirement. Please email firstname.lastname@example.org to discuss.
We will not intentionally share the personal information of our customers with other businesses or individuals.
I made a scrapbook for my adult son John. Last year his home burned to the ground in the California wildfires. He lost everything he owned including the original scrapbook of his childhood!
Thankfully I had previously had you scan and copy the scrapbook. I don't know what I would have done without you.
- Betty, South California
I got my pages in the mail today, and thank you SO MUCH! They are fantastic. I couldn't have asked for better quality, the shipping was quick, and your customer service is excellent. I got them all in an album already, and they look amazing. I'll be sending my wedding album shortly!
- Melissa in Canada
Hello, I just received my samples today, and I want to tell you I am totally thrilled with them! They look GREAT! I will be a customer for SURE!!!! I am so very excited about your services and will be telling everyone I know about it in the digital scrapbooking world :)
- Becky in Florida
"Wow, the photo album turned out great! It almost looks better than the original. I'm so glad that I ordered two! It is worth a million to our family. And, yes, the price was so reasonable. Again, many, many thanks."
- Ruth, duplicate of a Family Heritage Album